The email also asks the Zuckerbergs to, “ideally stop—but at a minimum give us extended breaks from—the acquisition, demolition and construction cycle to let the neighborhood recover from the last eight years of disruption.”
At this point, the email requests that the family “abide by both the letter and the spirit of Palo Alto” by complying with city code about residential buildings.
Specifically, it asks the Zuckerbergs to get a use permit for the compound’s school and to hold “a public hearing for transparency.” It also asks the family to not expand its compound any further. “We hope this will help us get back the quiet, attractive residential neighborhood that we all loved so much when we chose to move here.”
In a follow-up on March 4, Fox acknowledged the “unusual” effects that come with being neighbors with Mark Zuckerberg and his family.
“I recognize and understand that the nature of our residence is unique given the profile and visibility of the family,” she wrote. “I hope that as we continue to grow our relationship with you over time, you will increasingly enjoy the benefits of our proximity—e.g., enhanced safety and security, shared improvements, and increased property values.”
Fox said that the Zuckerbergs instituted “a revised parking policy late last year” that should address their concerns, and promised to double down on efforts to give advanced notice about construction, parties, and other potential disruptions.
However, Fox did not directly address the unpermitted school and other nonresidential activities happening at the compound. She acknowledged that the compound has “residential support staff” including “childcare, culinary, personal assistants, property management, and security,” but said that they have “policies in place to minimize their impact on the neighborhood.”
It’s unclear if the neighbor responded to Fox.
While these conversations were happening between Fox and Zuckerberg’s neighbors, Lait and others at the city Planning Department were scrambling to find a solution for the neighbor who complained on September 11, and a few other neighbors who endorsed the complaint in September and February.
Starting in February, one of these neighbors took the lead on following up with Lait. They asked him for an update on February 11, and heard back a few days later. He didn’t have any major updates, “but after conversations with the family's representatives, he said he was exploring whether a “subset of children” could continue to come to the school sometimes for "ancillary" uses.