Honestly they could recover it, they choose not to because they dont give a shit about their user base. They never have. Its a massive company about selling your info to the highest bidder. So when you lose you shit, they figure you will just remake a new and shell out all to reclaim. Profits... sorry to hear this happened to you. It truly is fucking shit. That company is legit dog shit. People will mock you but when it happens to them, they will be the first to scream about it. Fuck Microsoft.